We are seeking a detail-oriented and versatile Medical Office Coordinator & Billing Liaison to join our ophthalmology private practice. This hybrid role combines front office operations and medical billing support, serving as a critical link between the practice and a third-party billing company. The ideal candidate thrives in a fast-paced environment, providing exceptional patient service while ensuring the smooth coordination of billing processes and administrative functions.

If you have outstanding organizational skills, enjoy multitasking, and possess a passion for delivering top-tier customer service, this role is an excellent opportunity to contribute to the success of our team and the satisfaction of our patients.

Key Responsibilities:
Billing Coordination:

• Act as the primary liaison between the practice and the third-party billing company, maintaining clear and professional communication.
• Prepare and submit accurate superbill batches, insurance batches, and EOBs (Explanation of Benefits) in a timely manner.
• Process patient invoice payments with attention to security and compliance, maintaining PHI-secure (Protected Health Information) billing files.
• Address patient billing inquiries by routing them to the billing service and providing proper documentation and support as needed.

Front Office Operations:

• Verify insurance coverage, assist with authorizations, and coordinate referrals, ensuring a seamless experience for patients.
• Answer phone calls, schedule appointments, and provide a warm and welcoming environment to all patients upon arrival.
• Collect co-pays and verify insurance during patient check-in while ensuring the accuracy of front desk processes.
• Support daily front office operations by organizing schedules, addressing patient needs, and maintaining a high level of professionalism.

Administrative Support:

• Assist in filing and retrieving medical records in compliance with HIPAA regulations to safeguard patient privacy.
• Help management with employee timecard data entry, including updates to staff hours, and contribute to payroll processing prep forms.

Required Skills & Qualifications:

• Strong organizational and multitasking abilities, with a keen attention to detail in both billing and administrative tasks.
• Outstanding interpersonal and communication skills, both verbal and written, to effectively interact with patients, staff, and third-party partners.
• Proficiency in scheduling systems, insurance verification, and general office software programs.
• Familiarity with HIPAA regulations and understanding of compliance requirements.
• Previous experience in medical office administration, billing, or front desk coordination is preferred.
• High school diploma or equivalent required; additional education or certifications in medical billing or office administration is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.